Downtown Shelter Case Manager
Company: People Serving People
Location: Minneapolis
Posted on: September 28, 2024
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Job Description:
Description:About us:People Serving People is the largest and
most comprehensive emergency shelter for families experiencing
homelessness in Minnesota and a dedicated leader in homeless
prevention. If you want to help transform communities and see
families thrive, then People Serving People is the place for
you.What do we need:The primary focus of this position is to follow
the mission of People Serving People's Advocacy Program which is to
provide opportunities for stability to families through support,
education, and referrals. The Case Manager is responsible for
serving a caseload of families through building rapport and trust
with them while assessing their individual needs. The Case Manager
works with families to identify a plan from shelter towards housing
and complete next steps to reach that goal. The Case Manager
performs an initial orientation with families through which the
family's needs are assessed, an action plan is implemented, and
connections to service providers are created. This action plan
focuses on goals towards stable housing, income, and wellbeing. The
Case Manager then follows up with the family on the goals set at
the orientation and reassess their needs and next steps. The
Advocacy Team uses strength-based practice and motivational
interviewing with the families at People Serving People to affirm
the guest's strengths and help them realize their own potential.
Candidates with lived experience with homelessness or high mobility
or person of color or American Indian are encouraged to
apply.*Please note: This is an in-person role without an ability to
work remotely.Responsibilities:Meet with families before, during
and after their stay (frequency depends on family's needs) to help
the family work on goals towards housing.Listen to and offer
support to residents while working with them on next steps and
solutions.Utilize translation services to effectively communicate
with individuals who speak languages other than English.Write
referrals for resources and services.Assist families with
employment needs (Examples: resume, cover letter, job searching,
etc.)Make phone calls on behalf of clients.Advocate in-person on
behalf of clients (Examples: meetings with other service providers,
court hearings, etc.) as needed.Communicate effectively with other
service providers to coordinate the best service for the
client.Understand and follow Trauma Informed Care
principles.Address concerns from other PSP staff and outside
agencies directly to the family involved and work with the family
to create a solution.Recognize needs for mental/chemical health
services and coordinate with Mental and Chemical Health Coordinator
onsite.Use creative problem-solving skills to come up with
solutions for a variety of concerns/issues/situations that come up
with families.Provide some material needs under emergency
circumstances (Examples: clothing, stamps, tokens, envelopes, baby
supplies, etc.).Organize and accurately keep track of records
regarding the family while entering these records in a timely
matter into the CRM database.Assist with monthly statistics on
usage of Advocacy services.Follow Mandated Reporting
guidelines.Understand the MN Data Privacy Laws and obtain releases
from families prior to speaking about them with other service
providers.Assist with onsite services provided by the Advocacy
staff (Examples: dental services, support groups, family
activities, etc.).Attend team meetings, trainings and
in-services.May be occasional weekend duties.Perform other duties
assigned by the Advocacy Services Manager.Pay and
Benefits:$25.24/hourlyFull-Time, Monday through Friday, from 9:00
a.m. to 5:30 p.m.Medical, dental, and vision insurance
available.Company-paid life and disability insurance.401(k) with
employer contribution at 6 months.40 days of PTO per year.Reduced
cost parking or metro pass.Cellphone reimbursement.Reduced
childcare rates.12 weeks of paid parental leave.Financial wellness
benefit.The chance to make a real difference in the
community.Requirements:4-year degree in social work, psychology,
sociology, human services or closely related field. Relevant
experience will also be considered. 2 or more years' experience
serving a multi-cultural, socially diverse population2 or more
years' experience working with people experiencing homelessness
and/or with adults/children with mental illness.A valid, Class D
driver's license is required.Candidates with lived experience of
homelessness, that are BIPOC, or another marginalized identity are
encouraged to apply.Compensation details: 25.24-25.24 Hourly
WagePI46c158fa7843-25660-35591688
Keywords: People Serving People, Minneapolis , Downtown Shelter Case Manager, Executive , Minneapolis, Minnesota
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