Operations Management Director - Workplace Experience

Company: CBRE
Location: Minneapolis
Posted on: September 1, 2024

Job Description:

Operations Management Director - Workplace Experience

Job ID

170284

Posted

19-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Minneapolis - Minnesota - United States of America

About the Role:
As a CBRE Operations Management Director, you assist with the oversight of the department responsible for planning, managing, and directing business operations for a large region or high-profile client.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.
What You'll Do:

• Hybrid - must be in office 3-4 times a week
• Transaction management, Workplace Experience, Advisory experience needed
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with providing efficient and effective strategic operations. This includes revenue growth and profitability, new business development, etc.
• Conduct departmental financial evaluations, including monthly revenue and expense projections.
  
  
  • Ensure that all Marketing collateral, press releases, and web publishing are in accordance with company standards. Work with internal marketing and communications teams to ensure effective service delivery, business promotion, advertisement, and public relations.
  • Oversee the maintenance of listing and transaction files, verifying compliance with local, state, and federal regulations, Real Estate Commission rules, and compliance with corporate policies.
  • Manage and set priorities for project resources and assess needs. Conduct training needs making sure office standards are met.
  • Guide the procurement and maintenance of office supplies and equipment. Review vendor service contracts with the internal procurement office.
  • Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and colleagues to act while guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
  • Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
  • Significantly improves and changes existing methods, processes, and standards within job discipline.
    
    
    
    What You'll Need:

    • Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
    • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
    • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
    • Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
    • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
    • Expert organizational skills and an advanced inquisitive mindset.
    • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
      
      
      Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
      
      Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
      
      NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Minneapolis , Operations Management Director - Workplace Experience, Executive , Minneapolis, Minnesota