VP, Final Mile
Company: Sleepnumber - Select Comfort Corporate OFC
Location: Minneapolis
Posted on: September 21, 2023
Job Description:
Company OverviewSleep Number team members are part of a
passionate, purpose-driven culture that supports improving the
health and wellbeing of society through higher quality sleep. We
are not just focused on our customers, however; being employed by
Sleep Number means your personal wellbeing is important, too. As we
continue to grow, we are looking for team members who will bring
their unique personalities, backgrounds, and skills to work.
Whether you are entering, returning, or experienced in the
workforce, we have a place for you.In our 35+ years in the industry
we have improved over 14 million lives, and we are just getting
started. With 5,000+ team members nationwide supporting work
disciplines from technology to manufacturing, retail stores to
field services technicians, corporate teams to customer service, we
are a sleep innovation leader because of our team members. Now is a
great time to join us as we invest further in our people and sleep
innovation. #TeamSleepNumberPosition Purpose - Sleep Number is
seeking a Vice President of Field Services. Our consumer innovation
strategy and our revolutionary sleep products have transformed what
consumers expect from their sleep experience. - Sleep Number's
final mile network is -strategically critical to delivering an
effective and efficient in-home experience.This leader is
responsible for developing and maintaining a well-designed home
delivery operation that leads the installation and support of Sleep
Number technology in our customers' homes. This leader will
redefine, develop and implement a final mile strategy that leads to
improvements in our existing installation network and builds
capabilities to deliver new in-home services. This role is highly
visible and is both operational and customer-facing. A successful
candidate will inspire innovation, drive cost scaling through
increased effectiveness and efficiency, and deliver best-in-class
customer satisfaction.This leader will be an individual with a
cross-functional and collaborative leadership approach that works
to achieve results both internally and externally. Internally, this
position partners with our sales, customer service and supply chain
leadership teams to optimize our final mile network. Externally,
this position builds and maintains a network within the
transportation industry, including staying abreast of trends,
systems, vendors, technology, processes, and legislative changes.
This role leads and influences a large number of Sleep Number team
members across all states, including front-line field service
technicians and corporate operational support staff.Primary
Responsibilities
- Establish and execute the strategic vision for Home Delivery
and Field Services at Sleep Number
- Enhance our service offerings and capabilities
- Deliver on our brand commitment of exceptional product
experience and customer satisfaction
- Build a best-in-class delivery and services organization that
is informed by a combination of results-oriented decisions, best
practice knowledge, and benchmarking research
- Own the final mile network operations, providing day-to-day
leadership, planning for timely network capacity and optimizing
overall delivery performance
- Achieve clear and concise field service key performance
indicators and metrics
- Evaluate current strategies, processes and procedures for cost
savings and operational improvement opportunities
- Build and manage relationships with the third party logistic
(3PL) vendors and partners
- Oversee continuous improvement of standard operating
procedures, training, systems and staffing model
- Develop multi year strategy road map that yields to outsized
sustainable customer satisfaction, efficiency and volume
performance results.
- Develop the future state recommendation for
in-source/out-source mix based on sales volume trends,
densification, and other analyses.
- Motivate, engage and build a culture of safety, acountability,
results and innovation
- Champion the efforts of cross-functional teams, while managing
a high performing teamPosition Requirements -
- Bachelor's Degree required, MBA Preferred
- 15+ years of operations experience
- 15+ years of experience in delivery, service, logistics or
transportation
- 15+ years management experience required
- Strong leadership, coaching, team building and talent
development skills
- Proven managerial, leadership, problem-solving skills,
preferably within retail organizations
- Experience in managing large labor production plans
- Ability to deal with ambiguity and complexity in a matrixed
environment
- Strong leadership, coaching, team building; proven ability to
develop front line leaders, and manage teams remotely
- Ability to effectively utilize financial statements and
analytics to drive action; regarded as analytical thought
leader
- Demonstrated cross functional leadership; ability to internal
engage teams and external partners to generate expected
results
- Ability to prioritize, be flexible and handle multiple projects
in an organized, timely manner and achieve results in fast-paced,
ever-changing environment
- Exceptional communication skills and an ability to connect
people with different points of view
- Ability to make timely, data-driven decisions
- Highly accountable and partner to senior leadership
- Demonstrated courage and integrity; ability to build trust,
rapport and partnershipsWellbeingOur company's purpose is to
improve the health and wellbeing of society.Wellbeing is more than
a catchphrase - it's a movement that permeates our company and
through our team members. We are dedicated to enhancing and
supporting the wellbeing of our team members and their families
through benefits, programs, and resources across our five wellbeing
pillars of emotional, financial, career, community, and physical
health, with sleep at the center.By joining our team, in addition
to offering competitive pay programs, we are proud to offer
eligible team members an extensive benefits package including, but
not limited to medical and pharmacy benefits, dental, life and
disability insurance, a matched 401(k) Plan, paid time off, and
much more.Examples of how we invest in your wellbeing:
- Sleep - Our 360 - smart bed for team members, and discounts on
our innovations and sleep solutions for yourself and friends and
family throughout the year.
- Physical - Wide range of wellbeing resources and services
through our medical plans to improve your physical health. - -
- Emotional - Access to mental health resources, caregiving
support, paid time off and parental leave to support your emotional
wellbeing. Work for your day flexibility, available for select
corporate roles.
- Financial - Competitive base and variable pay programs, ability
to save for the future through a matched 401(k) plan and financial
support to recover from an illness or injury.
- Community - Paid time off for volunteering and connections to
our communities through our Diversity, Equity & Inclusion
initiatives, and support for charitable causes.
- Career - Opportunities for career development and continuous
learning, including a tuition reimbursement program.SafetySafety is
a top priority for Sleep Number supporting customers and team
members wellbeing. COVID-19 Precaution(s) are in place consistent
with CDC guidelines, U.S. Department of Labor's Occupational Health
& Safety Administration (OSHA), and state/local laws.EEO
StatementSleep Number is an equal opportunity employer. We are
committed to recruiting, hiring and promoting qualified people and
prohibit discrimination based on race, color, marital status,
religion, sex (including gender, gender identity, gender
expression, transgender status, pregnancy, childbirth, and medical
conditions related to pregnancy or childbirth), sexual orientation,
age, national origin or ancestry, citizenship status, physical or
mental disability, genetic information (including testing and
characteristics), veteran status, uniformed servicemember status or
any other status protected by federal, state, or local
law.Americans with Disabilities Act (ADA)It is Sleep Number's
policy to provide reasonable accommodations to qualified
individuals with disabilities during the application process,
consistent with applicable law. We may require supporting medical
or religious documentation where applicable and permissible by law.
If you are a qualified individual, you may request a reasonable
accommodation at any time during the selection process, including
if you are unable or otherwise limited in your ability to access
open roles here.
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Keywords: Sleepnumber - Select Comfort Corporate OFC, Minneapolis , VP, Final Mile, Executive , Minneapolis, Minnesota
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