Account Manager - Core

Company: Proto Labs Inc
Location: Maple Plain
Posted on: January 27, 2023

Job Description:

This is a hybrid positions with 3 days a week (Tuesday, Wednesday, Thursday) onsite in Maple Plain, MN.The Account Manager - Core is responsible for retaining core transactional revenue through working with current customer contacts and qualifying prospective customers that come through various mediums. A key responsibility of the role is to understand the customer's project development cycles and timing phone follow-ups to ensure we secure and retain the business. Additional responsibilities of the role include, but are not limited to, managing opportunity pipeline, maintain pipeline integrity, ensure customers have a satisfactory experience that increases chances of repeat business, account development and transition to assist account alignment strategy.What you'll do:Build and maintain relationships with contacts and serve as they key contact person for all pre-sales and post-sale activities (quote generation, quote follow up, quote finalization etc.).Maintain and grow sales of Protolabs services offerings for retention accounts, through effective cross selling and upselling to pull through additional revenueIdentify major risks/opportunities within the account and communicate to sales management for account transition considerationContinually achieve/exceed AM activity metricsQualify leads coming in that are not assigned to sales reps to support acquisition for new customer companiesDevelop process and follow up cadence to ensure opportunities are being managed appropriatelyAccurately forecast opportunities and progress through the various sales stagesManage interactions within Proto Labs to assure quality service of accountsMaintain complete and comprehensive information in CRMChampion of company initiatives, strategies and platforms.Perform additional tasks as assigned.You have:Ability to build and maintain relationships with decision makers at customer companies and successfully obtain referralsAbility to successfully resolve customer conflictsProficient in Microsoft Office Suite (Word, Excel, PowerPoint)Proficient with LinkedIn and other social media selling platformsExcellent written and verbal communication skillsAbility to communicate effectively across different levels of professionalsStrong presentation skills with the ability to present in person and over the phoneIndependent, dependable, resourceful and self-motivatedAbility to work independently as needed to reach sales goalsOrganized and strong project management skillsAbility to make successful cold callsAbility to expedite sales cycle by relating conceptually with decision makersDemonstrated technical product savvyEffectively manage multiple tasks without losing sight of objectivesAbility to shorten sales cycle and sell business valueThorough understanding of minimum expectations around technical aspects of offeringsYou also have:Bachelor's Degree in Business or related field or equivalent education and/or experienceBonus points for:1+ years of experience with Business to Business (B2B) Sales, typically in insides sales preferredExperience with systems and selling tools including, AX, E-commerce, Engage, PBI preferredWhat you will get:Remote and hybrid workCompetitive hourlyQuarterly bonus opportunityAnnual bonus opportunityBenefits including but not limited to:Health Insurance: Traditional OR High Deductible planFlexible Spending AccountsHealth Savings Account (including competitive employer contributions)Dental and VisionBasic and Supplemental Life InsuranceCompany-paid Short-Term and Long-Term DisabilityPaid caregiver leavePTO starting at 15 days/yearHoliday PayEducation AssistanceVolunteer Hours401k with company match and immediate vestEmployee Stock Purchase ProgramMatching grants through Protolabs foundationAnd More!At Protolabs, Diversity, Equity, and Inclusion MattersWe are committed to establishing a culture where we celebrate diversity, equity, and inclusivity as a way of life. As we continue to grow, we will purposefully cultivate a safe environment. We will strive to build diverse teams throughout the organization by empowering growth for generations to come. The uniqueness of our employees is who we are as a company. Our pledge is to establish a global culture that invites, recognizes, and embraces all contributions to make a us strongerProto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.Proto Labs, Inc. is an Affirmative Action / Equal Opportunity EmployerEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Proto Labs Inc, Minneapolis , Account Manager - Core, Executive , Maple Plain, Minnesota