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Director of Life Operations

Company: SterlingBridge
Location: Minneapolis
Posted on: September 24, 2022

Job Description:

Director of Life Operations Do you enjoy building relationships and leading a team? Are you proactive and independent when it comes to solving problems? Do you have high-energy and work at a fast pace? Do you enjoy leading and driving initiatives to completion? If so, this could be the job for you! Sterling Bridge Insurance Agency is looking for someone who possess these traits to direct our Life Insurance New Business Team, located in Plymouth, MN. This is a great opportunity for someone who excels at people management, workflow optimization and is results driven. Job Summary TheOperations Director, Life Insurance New Business, is responsible for overseeing the operations of the Life New Business Team, including managing people, enhancing technology, innovating process, overseeing day-to-day case distribution and escalations, and creating mutually beneficial relationships with Sterling Bridges clients and insurance company partners. The goal is to ensure all Life Insurance business is processed in an efficient, consistent, timely, and accurate fashion. This position will report to and partner with the Vice President of Insurance to execute initiatives and innovations to drive operational efficiencies that provide internal and external value to our business partners. There is a high level of autonomy in this role and the Director is ultimately charged with enhancing what is already considered an industry leading New Business offering. Essential Functions & Responsibilities:

  • Establish and implement New Business processes and procedures to ensure consistent processes are being utilized and high-quality customer service is being delivered.
  • Responsible for overseeing training and development of staff, goal setting, and performance reviews to help team members grow and develop in their career.
  • Foster a professional but fun work environment, consistently focusing on efforts to improve employee engagement.
  • Create and drive rocks (projects) to completion that focus on technology and workflow enhancements in order to simplify complexity, improve efficiencies and ensure Sterling Bridge remains innovative.
  • Escalation resource on complex New Business issues to successfully place life insurance policies in force with ease on behalf of Sterling Bridges clients.
  • Tracking, monitoring, analyzing, and auditing New Business metrics.
  • Develop mutually beneficial and long-lasting relationships with Insurance Carriers, industry partners, vendors, and Sterling Bridges clients.
  • Assist in recruiting, hiring, and onboarding of New Business team members and potential clients looking to join Sterling Bridge. Core Competencies
    • Strong leadership and interpersonal skills
    • Ability to work autonomously within a team environment
    • Relationship building skills
    • Optimistic and positive attitude
    • Complex problem-solving skills
    • Strong organization skills to manage and drive multiple priorities with a high degree of follow through
    • Ability to think strategically Supervisory Responsibility Supervises work of Life New Business Team, including planning, assigning, scheduling and reviewing work, ensuring quality standards. Is responsible for hiring, training and developing, reviewing performance and administering corrective action for staff. Plans organizational structure and job content. Required Education and Experience
      • 8+ years of life insurance industry experience
      • Life Insurance Operations Experience
      • Management Experience
      • High School Diploma or GED Preferred Education and Experience
        • Associate Degree or Bachelors Degree
        • Credentials or designations such as MBA, FLMI, FINRA Registrations PM17


Keywords: SterlingBridge, Minneapolis , Director of Life Operations, Executive , Minneapolis, Minnesota

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