Rooms Operations Manager
Company: Marriott International, Inc
Location: Minneapolis
Posted on: May 16, 2022
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Job Description:
Posting Date Apr 22, 2022Job Number Job Category Rooms & Guest
Services OperationsLocation W Minneapolis - The Foshay, 821
Marquette Ave, Minneapolis, Minnesota, United StatesBrand W
HotelsSchedule Full-TimeRelocation? NPosition Type
ManagementLocated Remotely? NBoldly coloring outside the lines of
luxury, W turns the traditional notion of the extravagant hotel on
its head. Our irreverent attitude and taste for excess redefine
revelry for the modern jet set. Our guests have a lust for a life
less ordinary that drives them to demand more, experience it all,
and hit repeat.We share our guests' passions, providing insider
access to what's new and what's next. Moderation is not in our
vocabulary and we know that lust for life demands more, not less. W
guests soak it in and live each day with a mantra:
Detox.Retox.Repeat. If you're ready to create the energetic W scene
that is magnetic to everyday disruptors around the world, then we
invite you to explore a career with W Hotels.JOB SUMMARYAssists in
managing the execution of all operations in the rooms area
departments (e.g.,Front Office, Engineering/Maintenance,
Housekeeping) and managing staff. Strives to continually improve
guest and employee satisfaction and maximize the financial
performance of the department. Monitors compliance with standards
and procedures. Leads specific team while assisting with meeting or
exceeding property goals.CANDIDATE PROFILEEducation and
Experience--- High school diploma or GED; 4 years experience in the
guest services, front desk, housekeeping, or related professional
area.OR--- 2-year degree from an accredited university in Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the guest services, front
desk, housekeeping, or related professional area.CORE WORK
ACTIVITIESLeading Room Operations Team--- Verifies that goals are
being translated to the team as they relate to guest tracking and
productivity.--- Creates and nurtures a property environment that
emphasizes motivation, empowerment, teamwork, continuous
improvement and a passion for providing service.--- Understands
employee and guest satisfaction results and developing game plans
to attack need areas and expand on the strengths.--- Verifies that
the team has the capabilities to meet expectations.--- Leads by
example demonstrating self-confidence, energy and enthusiasm.---
Assists employees in understanding guests' ever-changing needs and
expectations, and exceeding them.Managing Property Rooms Operations
Function(s)--- Assists in managing the execution of all operations
in the rooms area departments (e.g., Front Office,
Engineering/Maintenance, Housekeeping).--- Follows property
specific second effort and recovery plan.--- Publishes all guest
satisfaction results in a timely fashion including all guest
satisfaction forms, comment cards and guest letters.--- Takes
proactive approaches when dealing with employee concerns.---
Extends professionalism and courtesy to employees at all times.---
Communicates/updates all goals and results with employees.--- Meets
semiannually with staff on a one-to-one basis.--- Assists/teaches
the team scheduling against guest and hours/occupied room goals.---
Performs hourly job functions as needed.--- Performs other duties,
as assigned, to meet business needs.Managing and Monitoring
Activities that Affect the Guest Experience--- Understands the
brand's service culture.--- Provides excellent customer service by
being readily available/approachable for all guests.--- Strives to
continually improve guest and employee satisfaction.--- Takes
proactive approaches when dealing with guest concerns.--- Extends
professionalism and courtesy to guests at all times.--- Responds
timely to customer service department request.--- Verifies that all
team members meet or exceed all hospitality requirements.Managing
Profitability--- Assists in performing required annual Quality
audit with General Manager (GM) & Regional Director (RD).---
Verifies that a viable key control program is in place.--- Reviews
financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program
improvement.--- Strives to maximize the financial performance of
the department.Conducting Human Resources Activities--- Interviews
and assists in making hiring decisions.--- Receives hiring
recommendations from team supervisors.--- Verifies that
orientations for new team members are thorough and completed in a
timely fashion.--- Solicits employee feedback, utilizes an "open
door" policy, and reviews employee satisfaction results to identify
and address employee problems or concerns.--- Verifies property
policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the
Peer Review Process, where applicable.--- Celebrates successes and
publicly recognizes the contributions of team members.Marriott
International is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc, Minneapolis , Rooms Operations Manager, Executive , Minneapolis, Minnesota
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