Director of Front Office Operations - Hilton Minneapolis
Company: Hilton Minneapolis
Location: Minneapolis
Posted on: January 16, 2022
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Job Description:
A Director of Front Office is responsible for directing and
administering of all Front Office operations in the hotel's
continuing effort to deliver outstanding guest service and
financial profitability.
What will I be doing?
As a Director of Front Office, you would be responsible for
directing and administering of all Front Office operations in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability. Specifically, you would be responsible for
performing the following tasks to the highest standards:
-Direct and administer all Front Office operations to include, but
not limited to, guest service and registration
(check-in/check-out), room inventory and availability, guest
service standards and initiatives, product quality, cost controls
and overall profitability, marketing initiatives, systems use and
management, budgeting and forecasting, department management,
policy and procedure implementation and enforcement and meeting
participation and facilitation
-Monitor and develop team member performance to include, but not
limited to, providing supervision and professional development,
scheduling, conducting counseling and evaluations and delivering
recognition and reward
-Monitor and assess service and satisfaction trends, evaluate and
address issues and make improvements accordingly
-Initiate and implement marketing and up-selling techniques to
promote hotel services and facilities to maximize room occupancy
and overall revenue
-Implement and monitor all corporate marketing programs
-Ensure team members have current knowledge of hotel products,
services, facilities, events, pricing and policies and knowledge of
the local area and events
-Run and complete daily reports, analyze data and make decisions
based on data
-Resolve guest issues and concerns to guest satisfaction
-Recruit, interview and train team members
Keywords: Hilton Minneapolis, Minneapolis , Director of Front Office Operations - Hilton Minneapolis, Executive , Minneapolis, Minnesota
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