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Client Services Manager - 2

Company: Community Brands
Location: Minneapolis
Posted on: January 16, 2022

Job Description:

Position:

Client Services Manager - 2

Location:

Minneapolis, MNJob Id:

P-13265

# of Openings:

1

About Us
Community Brands - -leveling -the playing field between for-profits and purpose-driven organizations
Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, -and K-12 schools to engage the people they serve through programs and events; raise funds to enable their mission; and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. - With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.
We are seeking a -Client Services Manager - 2 to join our growing team!
The Client Services Manager will manage a -small -team of implementation specialists that are responsible for the implementation of technical systems, software, hardware or solutions. Oversees and supports multiple -the implementation -projects. Reviews external -client's -product demands, develops project plans and ensures that implementations are completed on time, within budget, and -meet -client expectations. May be involved in pre-sales product demonstrations or -provide assistance -in scoping projects or developing proposals.
A Day in the Life:
Manages subordinate staff in the day-to-day performance of their jobs -Ensures that project/department milestones/goals are met and adhering to approved budgets -Supports client services director with personnel actions - -Accountable for all aspects of the client relationship; training services team on technology, communication, review and comprehend reporting metrics around clients to identify areas for improvement - -Lead support team in exceeding our Clients' customer service expectations -Use methodical processes to solve complex customer issues -Escalation point for any "At Risk" clients developing strategy to ensure retention goals -Demonstrated leadership/supervisory and project management skills -Self-motivated, goal-oriented, and driven to succeed -Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards -New hire scouting, interviewing, and performance evaluations - -Authorized to approve special adjustments or exceptions for customers -Become a trusted advisor with top executives at client organizations -Work with Senior Management to accomplish goals around talent management, metrics, partner relationships, strategic initiatives -Attend product trainings and conferences; travel as needed -Establish and monitor qualitative and quantitative benchmarks to evaluate customer satisfaction and retention -We are looking for someone who: -Requires 5 years of experience in related area as an individual contributor and 1 to 3 years supervisory experience -Requires a bachelor's degree -Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook -Demonstrate ability to learn and understand basic office software applications -Excellent verbal and written communication, organization and follow up skills -Excellent relationship building skills and ability to work both individually and as a member of a team are necessary -Proven ability to handle multiple tasks with minimal supervision -Ability to work effectively within a fast-paced, deadline-driven environment
Why work here?
Good People, Doing Good Things: - -Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
Medical, Dental, & Vision -401k -Flexible Planned Paid Time Off -Generous Sick Leave -Casual Environment -Purpose Driven Culture -Work-life balance -Passionate about Community Involvement -Company Paid Parental Leave -Company Paid Short Term Disability -Remote Flexibility -Community Brands actively---embraces---diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, -state, or local law.
All persons hired will be required to verify identity and eligibility to work in the -United States -(without sponsorship) and to complete the required employment eligibility verification form upon hire.--- -#LI-REMOTE#LI-JF1
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Keywords: Community Brands, Minneapolis , Client Services Manager - 2, Executive , Minneapolis, Minnesota

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