Customer Success Manager

Company: Queue-it
Location: Minneapolis
Posted on: April 10, 2021

Job Description:

Are you a problem solver, who can analyze situations and thoughtfully communicate ideas and recommendations? We are looking for a methodical and enthusiastic customer relationship builder to help our clients get maximum benefit from our website application protection and online fairness solutions.
The Customer Success Manager will build positive rapport, engage, and educate our clients. Within this role you will be managing a high volume of customer relationships and ensuring they have an exceptional experience. You will be responsible for understanding the customer's business and building a lasting partnership while consistently adding value.
Queue-it is a growing global business and appreciates team members who take initiative and are comfortable in a dynamic start up environment. The ideal candidate prioritizes effectively and consistently strives to exceed expectations.
The Role/Responsibilities

• Manage existing customer relationships including renewals, upselling product offerings, and initial outreach communication
• Partner cross functionally with the technical engagement and sales teams to foster client relationships, manage deliverables, and mitigate risks
• Analyze customer accounts, including identifying churn signals as well as new needs and potential growth opportunities
• Develop and execute on strategic planning to increase client retention
• Conduct client reviews, track key performance data, present product roadmaps, and ensure client satisfaction
• Educate clients on Queue-it software and features
  Qualifications
  • 3-5 years of previous professional experience (preferably in a client-facing role)
  • Previous experience of exceeding customer expectations and achieving KPI's
  • Prior experience working for a SaaS organization or within the IT industry (preferred but not required)
  • Knowledge of customer success initiatives and retention strategies
  • Proficiency using Microsoft Office Suite
  • Bachelor's degree or equivalent experience
    About you
    • Excellent communication skills both written and verbal (listening, engaging, confidence, appropriate tone/inflection)
    • Articulate and comfortable interfacing with all levels in an organization
    • Able to manage multiple priorities effectively with a sense of urgency
    • Willing to be innovative and to formulate new ideas and processes
    • Committed to delivering a world-class customer experience
    • Motivated self-starter who can work both independently and collaboratively
    • Excited to work in an industry-leading, global, multilingual, multicultural organization About Queue-itQueue-it is a fast-growing, international, technology company with an eye on changing how high-demand online events are handled. We take great pride in always being on top of the situation with our customers, and we love that we deliver online fairness to billions of end-users globally. Our culture is open, multicultural, flexible, and dynamic, with opportunities for great individual development, responsibility, and initiative. This role will be ideal for someone interested in joining a growth-stage tech company, as you will be able to truly make a difference by applying your skill set and be a member of our U.S. office in Minneapolis, MN.
      Queue-it is committed to employing a diverse staff. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Keywords: Queue-it, Minneapolis , Customer Success Manager, Executive , Minneapolis, Minnesota