National Account Manager

Company: MAUD BORUP
Location: Hamel
Posted on: February 26, 2021

Job Description:

I. Purpose The account manager is our key customer's key point of contact; responsible for driving strong relationships and business growth alongside daily management of the account. This role will work with some of our brand's largest customers, making up an important percentage of our revenue. The account manager should have strong knowledge of the client's needs and ensure their expectations met and exceeded. This position will also be accountable to develop new business within existing clients and contacts, as well as develop new relationships with potential clients. II. Duties Develop and continue a solid and trusting relationship between account and company. -- Meet all client needs and deliverables according to proposed timelines, especially information data entry with various deadlines. -- In depth analysis of account data to provide account relationship management and support. -- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders. Communicate opportunities cross-functionally to strengthen customer relationship. -- Short- and long-term strategic planning to improve account results. -- Work with design, sales, creative, advertising, logistics, shipping managers, marketing, and other internal and external team members to ensure account has the highest quality of materials and best service level within agreed upon terms. -- Bridge leaning gaps between account and company to further solidify the relationship. -- Resolve account issues and any customer complaints. Implement support programs / systems at company to best serve account. -- Manage support team for the account ensuring sales reports and store set analysis are completed for each season. -- Negotiate pricing and contracts with the account and establish & enforce timelines for results. -- Collaborate with internal and external sales and marketing teams to maximize profit by cross-selling and up-selling. -- Expand relationships with existing contacts; develop new relationships across the market. III. Knowledge 1. Requirements -- 3+ years working with consumables and/or hardlines. -- 3+ years working in and managing retailer online data systems for item setup -- 5+ years' previous work experience in sales, account management, or relevant experience in consumables--- Club, Drug, Dollar, Foodservice, Broker, and Specialty. -- In-depth understanding of mass retailers and their position in the industry. -- Proven results of delivering client solutions and exceeding sales and support goals. Able to analyze data and sales statistics to translate results into better solutions. -- Eager to expand the company with new sales, clients, and territories. -- Strong negotiation skills, with ability to follow-through on client contracts. -- Able to multitask, prioritize, and manage time efficiently. Organized team player. -- Goal-oriented, Self-motivated and self-directed. -- Encouraging to staff and team; able to mentor and lead. -- Computer skills, and experience with CRM (Customer Relationship Management) software and the Microsoft Office Suite, with emphasis on superior Excel skills. -- Ability to work from office and travel as needed.

Keywords: MAUD BORUP, Minneapolis , National Account Manager, Executive , Hamel, Minnesota