Sr Director Infrastructure & Operations IT Apply to This Job

Company: ExecuNet
Location: Minneapolis
Posted on: February 25, 2021

Job Description:

Remarks: Reporting to the CIO, the Senior Director of Infrastructure & Operations is responsible for the overall enterprise-wide effectiveness and efficiency of the our IT infrastructure services, lead cyber security and annual information security management system (ISMS), overseeing hosting/cloud services, network services, storage, servers, virtualization, unified communications, messaging services, and infrastructure operations. The Director will help strategize, build, operationalize, and provide ongoing oversight to the infrastructure services functions of Company. This position manages effective, efficient and responsive operation of the enterprise computing function ensuring availability of business applications.

Essential Accountabilities:

• Infrastructure and Cloud Shared Services - Networking, Compute, Storage and cloud shared services leveraging Azure IaaS and PaaS services.
• IT Services Operations - Global IT Service Desk functions including Tier 1 support as well as desk side/field support
• Identity and Access Management - Identity services including provisioning, deprovisioning and access control services
• Workplace Solutions - Conference room technology, end user hardware, 3rd party end user software services, collaboration, and communication tools (O365/Teams)
• IT Service Management with a focus on Operation Services leveraging ITIL processes. - IT program responsible for defining and implementing IT service operations tools and processes to deliver on IT services to the organization. We be required to gain certification and ensure support desk adheres to certification steps and readiness.
• NA Distribution Center Infrastructure Services - Infrastructure and Operations services to enable our NA distribution center
• Define the Infrastructure and Operations strategy and roadmap ensuring programs are defined and executed while building consensus with senior leadership and key stakeholders.
• Partner with security and application teams to ensure infrastructure is secure and meets the business needs.
• Build strategic relationships with other IT leaders and business partners at Company.
• Champion the use of ITSM competencies and ITIL practices and the resulting data in order to optimize the performance of the IT organization.
• Define SLAs for infrastructure and operations and ensure adherence to defined metrics.
• Ensure disaster recovery plans are in place, updated as needed due to business, environmental or regulatory changes and are exercised as defined.
• Develop and manage strategic relationships with external partners.
• Responsible for managing IT risks/controls and accounting/finance processes from an infrastructure and operations perspective.
• Manage System Administration team (3) and Support Desk team (4, one team lead/3 team members) Qualifications:
  • 3+ years of experience as an IT Director, Infrastructure and Operations
  • 5+ years of experience managing a team of IT infrastructure and Operations engineering and analyst professionals with experience with a global technology infrastructure and service operations team.
  • Minimum of 12 years of progressive, relevant information technology experience in the infrastructure and operations technology area.
  • Direct experience improving and scaling an operations team leveraging ITSM and ITIL practices.
  • Working in a global environment with colleagues from different cultures.
  • Talent for analyzing and communicating alternatives, risks and benefits with the goal of reaching decisions or resolving problems.
  • Knowledge of networking, compute, storage, IaaS, PaaS solutions, cloud operations, system administration, service desk.
  • Effectively influences IT senior leaders and business leaders on industry trends and emerging technologies in anticipation of new business processes and systems; challenge the status quo in support of the technology direction
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication, required.
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company, required.
  • Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another, required.
  • Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments' operations and/or morale; "connecting the dots," required.
  • Ability to rapidly adapt and respond to changes in environment and priorities. Demonstrated Technical and Professional Competencies:
    • Leadership and team management experience with ability to provide strategic planning and oversight
    • Demonstration of innovation and initiative - always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary
    • Ability to "lead the room" and drive effective change management without supervision.
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Keywords: ExecuNet, Minneapolis , Sr Director Infrastructure & Operations IT Apply to This Job, Executive , Minneapolis, Minnesota