Snow Software Administrator and Operations Manager
Company: Horizontal Talent
Location: Minneapolis
Posted on: February 25, 2021
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Job Description:
Description* Snow is vender provided COTS tool that provides
software and hardware asset management and software license
management across our enterprise. Because our IT enterprise is so
large, the system is constantly on edge and is in desperate need of
a technical upgrade. * Require someone with deep technical
knowledge and experience with this particular software tool and
would be capable of actually doing the technical work as well as
tracking, planning, prioritizing, mentoring and directing work done
by a few others to get this system back on track. * At the same
time this person will be assisting in developing the requirements
and selection criteria for a follow-on competition in this same
tool space. * The current vendor product may be selected or another
vendor's product may be selected.Ideal Background* Experience with
Snow License Manager in a very large enterprise - Experience with
Software Asset Management - Microsoft SQL Query (3-4 years of
experience minimum) - Familiarity with Software Compliance -
Experience with Windows Server, Linux, Mac operating systems -
Experience in leading an application support team - Ability to lead
a team remotely.Experience* Experience with Snow License Manager in
a very large enterpriseTop Requirements* Snow License Manager
experience is critical. Not just as a user, but as a tool
administrator in a large and complex enterprise. I would expect a
minimum of 5 years, with longer being highly desirable. But the key
is the depth of experience, not just longevity. Being a user of the
tool for 10 years is not sufficient. Being able to set up Windows
servers as part of the tools infrastructure as well as troubleshoot
problems with clients on other operating systems is also essential.
There is some use of Github, Jenkins, and Venafi, but the current
team members are handling that, so it is beneficial, not
mandatory.Team And Team Size* Team & Position is technical leader
of the Snow Tools Team which has 2 onshore members and 2 offshore
members.Top Responsibilities* 1. Assist team with technical issues*
Plan and manage application upgrades* Work with the customers to
address current issues and future uses of the system* Address
software recognition issues* Assist in supporting the Optum FISMA
Environment* Root cause analysis* Daily status meeting with
offshore to review system health* Review and approve Snow agent
releases* Review tickets opened on vendor customer portal and
escalate as needed* Manage server OS upgrades* Evaluate new
versions of the productSoftware Tools/skills* GitHub, Jenkins,
Venafi, Microsoft SQL Management Studio, Snow License Manager,
PowerPoint, Excel, Windows Server 2012/2016,Skills/attributes*
Strong SQL query skills Root cause analysis Problem solving Team
leadership.* Strong SQL query skills* Root cause analysis* Problem
solving* Team leadershipNice To Have* Experience with Snow License
Manager* Experience with Software Asset Management* Microsoft SQL
Query (3-4 years of experience minimum)* Familiarity with Software
Compliance* Experience with Windows Server, Linux, Mac operating
systems* Experience in leading an application support team* Ability
to lead a team remotely.* GitHub, Jenkins, VenafiInterview Process*
Telephone interviews. I expect at least two, possibly three to four
people. I hope to get someone to do a deeply technical interview to
assure the candidate is well qualified.
Keywords: Horizontal Talent, Minneapolis , Snow Software Administrator and Operations Manager, Executive , Minneapolis, Minnesota
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