Parts Manager
Company: MacQueen Equipment Group
Location: Saint Paul
Posted on: January 17, 2020
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Job Description:
Reporting to Senior Parts & Inventory Manager, the primary purpose
of the Parts Manager is to manage the day to day operations of the
parts department. The position leads the parts team to obtain the
highest levels of customer satisfaction and department performance
while assuring that company processes and procedures are followed
and non-conforming conditions are corrected.
.
Requirements:
Duties and Responsibilities
? Maintains highest levels of customer satisfaction
? Provides support and clear communications to internal
customers
? Interacts with factory representatives and support personnel
? Monitor Parts Department performance with key metrics, including
revenue, profitability, and efficiency
? Leads, trains for and ensures the highest levels of customer
service, both external and internal, is provided by the entire
parts department staff
? Properly staffing the department, which includes hiring,
training, motivating and monitoring the performance of all parts
department staff
? Oversees:
o Customer parts order processing
o Telephone sales
o In-store merchandising
o Purchasing and expediting of parts and materials
o Warehousing and storage systems
o Shipping and receiving
o Office functions
o Safety programs in material handling and vehicles
o Office parts processes and filing
? Inventory Management Duties:
o Forecasting and planning
o Monitors unusual demand patterns in parts sales
o Performs all stock ordering tasks assigned
o Coordinates all physical counts
Customer Satisfaction
? Maintain excellent customer relationships through immediate
conflict resolution
? Provide support and clear communications to internal
customers
? Positively interact with factory representatives, vendors and
support personnel
Skills and Experience
? Excellent inventory management knowledge
? Solid equipment and parts knowledge
? Good understanding of financial aspects of inventory
management
? Knowledge of inventory control theory
? Ability to coach, mentor, train and develop parts team
? Microsoft Office skills to include Excel and Word
? Dealer Operating System experience required, CDK experience a
plus
? Excellent people and customer relations skills
? At least 2 years parts management experience
? At least 5 years experience in the automotive, heavy truck or
equipment industry
? 4 year degree or combination of 2 year degree and equivalent
experience required
PI116826014
Keywords: MacQueen Equipment Group, Minneapolis , Parts Manager, Executive , Saint Paul, Minnesota
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