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Health Plan Director, Account Management

Company: Doctor On Demand
Location: Minneapolis
Posted on: December 5, 2019

Job Description:

About Doctor On Demand Doctor On Demand's mission is to improve the world's health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we've developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It's as simple as opening the Doctor On Demand app on a smartphone or computer. Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn't required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at ******************. Job Description: We are looking for a resourceful, driven, team player with a competitive spirit, and strong business acumen to join our Account Management team. This role will partner with our Health Plan customers reach new levels of customer success. The ideal candidate has experience building and maintaining executive-level relationships at health plans while taking a consultative approach to growing and retaining customers. This role requires engaging with health plan customers at every level of the sales cycle, from pre-sale to implementation to ongoing operations. If you have a curiosity for solving business problems, a passion for making your customers successful, and the ability to articulate the ROI of an enterprise solution across multiple stakeholders, this could be the role for you.The Health Plan Director, Account Management role is responsible for account satisfaction, retention and growth with a focus on ensuring strong engagement with the DOD platform to meet utilization, cost savings and customer satisfaction targets. This role owns the creation and execution of strategic account plans that position Doctor On Demand to optimize our opportunities across a health plan's portfolio. In addition, this role works with our in-house marketing agency to develop and implement marketing/account strategies and tactics which enhance Doctor On Demand's position in the market and lead to account growth. This is position reports to Doctor On Demand's President and Chief Commercial Officer. Position can be based in our Minneapolis, MN office or remote in the Central or Eastern time zone. Job Responsibilities: - Develop and execute strategic and tactical plans to achieve optimal satisfaction, retention, and growth in each health plan account - Proactively identifies membership growth, retention, and expansion opportunities through analysis of our health plan customers' business objectives, industries, and the dynamics of the healthcare/benefits market - Lead growth initiatives within existing accounts as well as renewal efforts designed to expand and deepen customer relationships - Identifies and analyzes current industry and competitor trends and applies knowledge of marketplace to account planning processes - Build and cultivate executive-level relationships with health plan stakeholders as well as collaborate with internal stakeholders to develop and execute strategic account plans - Build and present a compelling value proposition for our offering to customers, including ROI analysis, clinical opportunities, and member engagement strategies - Provides strategic recommendations to the design of new products, benefits offering, or pricing models that will address customer needs and business objectives - Continuously monitors performance against plan adjusting as market and Doctor On Demand imperatives dictate Experience: - 15+ years of experience of demonstrated success in account-based marketing, sales, account management or health care administration and benefits - Experience selling into all stakeholders of health plans (e.g., clinical, network, product) and across lines of business (e.g., Commercial, Medicare, Medicaid) - Demonstrated success in selling and growing accounts, including driving product utilization - Exceptional listening skills with a gift for translating the voice of the customer into growth opportunities, operational improvement and product development - Demonstrated ability to work cross functionally with internal stakeholders - Excellent interpersonal, presentation, and persuasion skills with the ability to diplomatically navigate the complexity of health plan relationships - Superior customer service skills with the ability to articulate and respond to highly complex issues - Data driven. Ability to tell a compelling story using data. - Advanced computer and analytic skills, including experience creating client presentations that tell a compelling story of value delivered - Excellent verbal and written communication skills - Effective account management skills - Expertise in handling difficult client issues - Bachelor's degree - Ability to travel (20%)

Keywords: Doctor On Demand, Minneapolis , Health Plan Director, Account Management, Executive , Minneapolis, Minnesota

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