Director, Workforce Management Analytics (remote option)
Company: Delaware North
Posted on: December 5, 2019
The OpportunityAt Delaware North we have a long history of
operational success and we have ambitious goals for our future
growth and operating performance. These aspirations are supported
by a transformative enterprise-wide initiative called True North.
True North re-imagines the Delaware North operating model by
creating processes and tools and providing enhanced support to our
local teams that will enable us to best serve our guests, clients,
and 55,000+ associates.
One of our True North initiatives is the development of workforce
management for the enterprise, which will continue as a sustainable
capability within our Operational Excellence function. We are
seeking a Director of Workforce Management Standards and Analytics
to join the team and define enterprise processes, frameworks and
standards for forecasting, labor standards, reporting, planning and
workforce KPIs. This is an exciting opportunity to build and
sustain the workforce management and planning capability, and play
an important role in driving value for the organization.
This position is based at our corporate headquarters in Buffalo, NY
and to ensure we find and hire the right person we are accepting
remote applicants with availability to travel up to 50%.
ResponsibilitiesIn steady state, measures results against value
case and/or enterprise targets and uses expert analytical methods
to identify and explain deviations. Supports labor forecasting and
annual budget process improving business performance by improving
forecast models. Benchmarks workforce management performance.
Oversees the development, implementation and monitoring of
workforce management programs across all of Operations through the
establishment of success metrics and operational scorecards.
Leads and supports workforce planning data analytics to advance
evidence- based decision making.
Responsible for effectively managing the reporting and analytics
operations within workforce management.
Responsible for analyses and actionable insights to improve
business performance as well as the analytics and data reporting
capabilities across the enterprise related to workforce management
Drives the execution and adoption of workforce management reporting
Leverages data analysis results to promote a culture of
Performs analysis to determine the impact of business model
changes, identify opportunities to improve client service and/or
efficiency and to understand shifts in trends.
Supports new business due diligence and understanding impact of new
business or collective bargaining agreements on workforce
Creates reports designed to interpret Operations performance
including, but not limited to, data relating to demand forecasting,
workflow optimization, scheduling, productivity, headcount,
capacity planning and workforce compliance/adherence.
Provides leadership to the workforce management standards team
responsible for assuring the creation of value from workforce
Identifies, hires, leads, manages and retains a high performing
team to drive business solutions.
Partners with workforce management operations team and local
operations to optimize the workforce planning function, including
demand forecasts and schedules.
QualificationsMinimum of 7 years in data or financial analysis
required, preferably in retail, food service or hospitality
Previous experience and strong knowledge in workforce management,
planning, forecasting and labor scheduling
General statistics knowledge and familiarity with trending,
time-series analysis and regression analysis preferred.
Strong relationship, influencing and stakeholder management skills
- the ability to partner effectively with operations leaders.
Demonstrated analytical, planning and decision-making skills.
Well-developed negotiating and problem-solving skills.
Familiarity with Kronos preferred
Proficient in the use of Windows and Microsoft Office with an
emphasis on advanced/expert level proficiency in Excel. Preferred
experience with SaaS or other data modeling tools and dashboarding
High School Diploma or GED required; bachelor's degree in a related
Who We AreTake your career beyond the ordinary-to the
At Delaware North, you'll love where you work, who you work with,
and how your day unfolds. Whether it's in sporting venues, casinos,
airports, national parks, iconic hotels, or premier restaurants,
there's no telling where your career can ultimately take you. We
empower you to do great work in a company with 100 years of
success, stability and growth. If you have drive and enjoy the
thrill of making things happen - share our vision, grow with
All applicants will be subject to a pre-employment background check
and may be subject to a pre-employment drug test depending upon the
position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries
consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status. Delaware North is an equal opportunity employer.
Keywords: Delaware North, Minneapolis , Director, Workforce Management Analytics (remote option), Executive , Minneapolis, Minnesota
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