End User Computing Design Engineer- Hybrid
Company: Disability Solutions
Location: Minneapolis
Posted on: March 20, 2023
Job Description:
Job DescriptionAs a Design Engineer at Ameriprise you will play
a key role developing and maintaining new capabilities within the
End User Computing team. You will be part of a team responsible for
the engineering and maintenance of the enterprise End User device
management and support platforms. In this role you will often
collaborate with partners in other lines of business providing
monitoring solutions when new applications are introduced, or
changes are made to existing applications. You will help drive the
optimization of technology operations though automation and
solution delivery, system/services performance monitoring and
solving problems.The ideal candidate is an expert IT end user
engineer who has proven experience designing, developing,
implementing, and maintaining a standard end user delivery model.
You will apply this expertise across all aspects of the end user
service design framework to deliver a superior colleague experience
which is scalable, sustainable, and supportable. You should possess
system knowledge in the areas of MacOS Imaging, Patching, System
Certificates, and Active Directory authentication using Enterprise
Connect, AzureAD SSO, and CIS security hardening guidelines to
effectively support and grow these technologiesThe preferred
candidate will be someone who has the ability to dive into new
technologies, take ownership and drive improvements to whatever
assignments come your way. You will define, engineer, and implement
enterprise strategy for a wide variety of end user experience
services and technologies.Support complex enterprise architectures
by developing, designing, configuring and implementing detailed
engineering strategies/solutions that meet and/or exceed
capability, flexibility, scalability, performance and reliability
objectives for a variety of large projects, across multiple
technologies, within technical area of expertise. Provide technical
leadership to team/vendor/contractor resources, ensuring viability
of designs, flawless execution, and seamless transition into the
production environment.Design, enhance and implement End User
Compute platforms and infrastructure to support the requirements of
the business with an eye for continual improvement, including speed
of delivery and user experience.Work with other technology groups
to streamline effective processes and drive continuous improvement
for EUC infrastructure, services and support.Keep abreast of
developments within the IT Industry that End User Computing
Services are kept in line with defined or emerging industry
standards.As a driver of change, take an innovative and
enterprise-wide view of the needs of our end users and help drive
forward new solutions and capabilities that will further enhance
their experience and satisfaction in a highly available and secure
manner.Responsibilities
- Independently perform complex, difficult assignments in the
design, detailed configuration, integration and upgrade of existing
and future technologies within technical area of expertise. Plan,
design, review and approve robust, stable, scalable and manageable
designs. Perform problem diagnosis, initiate problem resolution and
provide top tier, ongoing life-cycle support for new technology
deployments and upgrades.
- Manage effective relationships and work in partnership with
leadership, team members, vendors, and contractors to deliver
robust technical solutions, ensure service level commitments and
project timelines are maintained. Provide technical expertise,
leadership, direction and prioritization of work to team members
ensuring successful project implementation and outstanding service
delivery. Mentor, coach and contribute to the development of peers
and other team members.
- Recommend, deploy and document design strategies and solutions
for complex software/hardware/network engineering problems, based
upon comprehensive and thoughtful analysis of business goals,
objectives, requirements and existing technologies. Independently
identify key issues, patterns and deviations during the analysis.
Recommend robust solutions utilizing pragmatic judgment,
creativity, and in-depth technical knowledge and evaluation
techniques.
- Collaborate with team members to ensure project scoping
activities are aligned with architectural objectives. Utilize
performance data and historical metrics to effectively: plan for
growth needs; plan upgrades, migrations, optimizations and new
implementations; identify and resolve efficiency issues; and
improve overall functionality. Manage hand-over design solutions
and provide multi-faceted testing support and validation prior to
the final release of new and upgraded technologies.
- Create and maintain documentation of detailed design documents,
diagrams, engineering specifications, build changes, models,
troubleshooting and support guides, systems metrics, and overall
project information (including key deliverables). Responsible for
the technical correctness and completeness of engineering designs
and artifacts. Ensure that build activities are completed per
engineering diagrams that were drafted and approved for the
project. Redirect build activities as needed.
- Provide thought leadership and influence the continual
refinement of processes, policies and best practices to ensure the
optimal performance and availability of technologies. Promote
re-use and develop consistent technical build, implementation and
support processes. Responsible for the validation of, and adherence
to, defined standards. Ensure ongoing improvements align with
existing service/process principles and Systems Development Life
Cycle methodologies.
- Continuously develop specialized knowledge and technical
subject matter expertise by remaining apprised of industry trends,
the direction of emerging technologies, and their potential value
to the business. Effectively present the value proposition of
business-appropriate emerging technologies to technology
leadership. Required Qualifications
- Bachelor's degree or equivalent (4-years) in Computer Science,
Engineering or related field; or equivalent work experience.
- 5-7 years proven engineering expertise within the subject
matter domain.
- Ability to support working outside nor business hours to
provide after hours or 'on-call' support when necessary to solve
high profile incidents/problems.
- Highly innovative problem solver with strong analytical and
customer service abilities.
- Self-driven with the desire and creativity to design a new
service offering from the ground up.
- Ability to communicate and articulate technical information
across various organizational levels.
- High reasoning aptitude and ability to quickly understand
complex operating environments.Preferred Qualifications
- Experience in management of EUC Desktop environments (Windows
10 & Windows 11) with significant experience using Microsoft Intune
and SCCM as management platforms.
- Experience in MS Windows environment & application
support.
- Experience in End user device management and planning in a
heavily regulated industry is an advantage.
- Very strong people skills to manage multiple stakeholders
including users, senior management, IT teams, project teams,
vendors.
- Effective written and verbal communication skills
- Proficient and deep understanding on Microsoft Active Directory
including deploying, configuring and managing GPOs as well as
Intune configuration Policies
- Experience in implementing or working in environment with
Network Access Control solutions with posture checks
- Certification in ITIL, MCSA for Windows 10 is preferredAbout
Our CompanyThe Ameriprise Financial Technology team mission is to
create innovative technology solutions and engaging digital
experiences for our clients, advisors, and employees. We embrace an
inclusive and collaborative culture that allows us to partner
across the business and lend our expertise in the areas of
corporate computing, network infrastructure and security. We
celebrate the unique qualities and reward the contributions of our
talented, passionate employees. If you're motivated and want to
work for a strong, ethical company that cares about you and your
community, take the next step with Ameriprise Technology.Ameriprise
Financial is an equal opportunity employer. We consider all
qualified applicants without regard to race, color, religion, sex,
national origin, genetic information, age, sexual orientation,
citizenship, gender identity, disability, veteran status, marital
status, family status or any other basis prohibited by law.
Keywords: Disability Solutions, Minneapolis , End User Computing Design Engineer- Hybrid, Engineering , Minneapolis, Minnesota
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