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Unified Communications Engineer (Semi Remote)

Company: HealthEast Care System
Location: Minneapolis
Posted on: November 26, 2022

Job Description:

Join us in providing and supporting outstanding care to our patients and community!!
Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.
M Health Fairview is seeking a Unified Communication Engineer to join our team! The Unified Communication Engineer provides technical support and assistance with the installation, maintenance and configuration of telecommunications and collaboration technologies and solutions. This includes collaboration, telephony, voice mail, video, video recording, audio recording, audio conferencing, contact center and customer contact management technologies and systems and healthcare specific communication technologies. The Unified Communication Engineer is responsible for identifying ways Unified Communications technologies and solutions can be leveraged to improve customer experiences and assist with the delivery of patient care.
To find out more about what benefits we offer at Fairview, including medical, dental insurance, PTO, 401k/403b, click here!

  • Provides design, installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards. Performs post-installation verification.
  • Assists with infrastructure system maintenance, upgrades and migrations and performs post installation verification as requested.
  • Diagnoses and provides resolution of technical and operational problems for assigned technologies. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or advancing problems as necessary, to ensure timely and accurate resolution and visibility.
  • Assists in monitoring and managing the health of solutions and services by applying available tools.
  • Serves on a team on-call rotation schedule to address emergency production issues.
  • Maintains system documentation and departmental documentation repository.
  • Maintains up-to-date awareness of industry developments and standard processes in area of specialization. Assists with research and development of new products or services


    • Associate degree with focus in VoIP/Contact Center Engineering or equivalent combination of education/work experience


      • Three or more years of relevant technical experience
      • Strong problem solving and analytical skills
      • Excellent verbal and in writing skills that show a sensitivity to the audience and content of discussion.
      • Proven skills with tools used to integrate infrastructure technologies with applications
      • Strong knowledge and understanding of Unified Communications technologies such as VoIP, contact center, video, conferencing, voice mail and analog services.


        • Bachelor's Degree in related field


          • Knowledge of Cisco IP Telephony on enterprise SME model
          • Some knowledge of Finesse call center
          • Knowledge of site builds
          • Ability to handle a complete site deployment

            We would also value experience with any of the following: - Advanced ICM scripting experience with Cisco UCCE Enterprise, Cisco IP IVR, Cisco CVP, Cisco Outbound Dialers, ASR/TTS, VXML IVR development with custom CVP Java applications, work with Cisco Finesse or integration with a CRM such as Sales Force, CUIC reporting with custom SQL report definitions, Calabrio QM/WFO or similar recording experience, -
            Are you ready to transform healthcare with us?
            For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients-higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow's physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.
            True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider being part of our team today.EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Keywords: HealthEast Care System, Minneapolis , Unified Communications Engineer (Semi Remote), Engineering , Minneapolis, Minnesota

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