Industrial Automation and IIT Support Engineer II

Company: Cybertrol Engineering
Location: Minneapolis
Posted on: September 24, 2022

Job Description:

Hybrid at any locationOffice locations include: Minneapolis, MN (HQ), Madison, WI, and Marshfield, WIAre you looking for a great opportunity to be a key contributor to the success of a growing team?At Cybertrol you will apply your Rockwell/AB, Siemens, etc. PLC and related controls hardware and Rockwell (FactoryTalk SE/ME, Batch, etc.), Aveva (Wonderware) and Ignition automation software, and IIT (SCADA, cisco networking, VMware, Veeam, Windows and Linux server) skills in a culture that focuses on commitment to high quality solutions for our customers Industrial Automation and IIT while emphasizing personal and professional growth for our employees.ABOUT CYBERTROLCybertrol Engineering creates and delivers custom-engineered automation and IIT hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is a very strong engineering culture that emphasizes both personal and professional growth along with a commitment to provide high-quality solutions, including: plant-wide automation, information and industrial IT infrastructure, custom control panel design and fabrication, and upgrades of obsolete automation systems.ESSENTIAL JOB FUNCTIONSBe able to satisfy customer support advanced automation requirements during escalation situations in coordination with other team membersCommunicate with customers via multiple methods (e.g., phone, email, text, chat/IM, etc.)Be able to provide detailed technical support within the entire automation technologies stack, devices, and toolsTrack issues and follow internal support procedures from customer origination to completionBe a key member of the escalation for automation incidence and determine when additional resources are requiredDevelop and improve tools to assist with the gathering and processing of customer systems and dataLeverage internal tools to capture customer and technical information learned during support incidentsProvide updates to account management resourcesProvide feedback to internal stakeholders regarding field performanceUpdate internal knowledgebase with site configurations, issue resolutions, and collaboratively determine solutions with colleaguesWork with the Support Department Manager to identify training objectives and opportunitiesQUALIFICATIONSRequires a bachelor's degree (or international equivalent) in automation engineering, electrical engineering, mechanical engineering, manufacturing engineering, or related field 6+ years of relevant experienceSelf-motivated with ability to meet deadlines independently and as part of a teamAbility to forge positive working relationships with a wide variety of peopleAbility to complete root cause analysis and communicate recommendationsExcellent written and verbal communication skillsExpert familiarity with automation information software vendor platforms (Rockwell FactoryTalk SE/ME, FT Batch, Aveva Wonderware, Inductive Automation Ignition, etc.)Expert familiarity with PLC and controls hardware (Rockwell/Allen-Bradley, Siemens, others a plus)Familiarity with virtualization platforms (primarily VMware/Veeam)Familiarity with datacenter hardware (HP, Dell) and infrastructure software (VM backup, antivirus, etc.)Familiarity with network hardware and SCADA configurationsFamiliarity with Windows and Linux OS administrationFamiliarity with RDBMS and related software (primarily MSSQL, SRSS)Familiarity with support project management software (Wrike, Jira, Remedy, ManageEngine)Strong desire to document solutions and update company accessible knowledgebasePHYSICAL REQUIREMENTS & WORKING CONDITIONSExtensive computer useSite Visits/Work Travel: up to 25%Travel to industrial manufacturing facilitiesWorking around production equipment and production personnelWork in hot or cold areas. Work in noisy areas. Work up and down stairs, ladders, indoors and outdoorsElectrical/Instrumentation Device Troubleshooting. Includes voltage testingAbility to work with people having varied technical experience levels including operations, engineering, equipment supply, and construction personnelTypical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPEEmployees must comply with customer specific safety requirements and PPECybertrol is committed to equal employment opportunity for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.

Keywords: Cybertrol Engineering, Minneapolis , Industrial Automation and IIT Support Engineer II, Engineering , Minneapolis, Minnesota