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Senior Professional Services Engineer

Company: Jamf
Location: Minneapolis
Posted on: September 24, 2022

Job Description:

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office.What you'll do at Jamf:The Sr. Professional Services Engineer is responsible for delivering services and support to customers related to the implementation and integration of Jamf products and related technologies.The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with initial implementation, workflow enhancements, integrations, and custom solutions. This individual delivers remote and on-site customer services. The Sr. Professional Services Engineer focusses on users wishing to fully utilize or extend Jamf product features, organizations with complex environments or high security requirements, and implementations needing custom or Premium services.The Sr. Professional Services Engineer provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle. This position actively participates in the sharing of technical information related to Jamf products and provides feedback to management about customer needs.Responsibilities:Create user adoption and customer loyalty by performing services including installation, configurations, integrations, workflow enhancements, and training of Jamf's products in accordance with current Jamf proceduresMaintain an expert level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completionApply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environmentsBuild and develop effective solutions for customers' technical and organizational challenges as outlined within standard, modular, or custom statements of workPerform administration activities such as documentation, expense reporting, and case management in compliance with Jamf internal standardsContribute to and maintain departmental and organizational documentationProvide feedback to other teams within Jamf to document feature requests and assist in the product issue resolution processAct as a project lead for various departmental initiatives as assigned by managementContinuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)Provide mentoring, support, and enablement training to teammates and partners as needed or assignedRepresent Jamf as product expert within the Jamf and Apple communitiesWhen assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver servicesOther duties and special projects as assignedPerforms all job responsibilities in alignment with the core values, mission and purpose of the organizationSupports and promotes a positive, inclusive workplace in which the talents and strengths of our workforce are welcomed, further developed, and manifested in our workSkills and Experience:5+ years of experience providing iOS and macOS related technical support or training to end-users (Required)4+ years of experience as administrator for Jamf products or related End Point Management Software (Required)4+ years of server platform experience - Windows and Linux (Preferred)Experience with SaaS environmentsAbility to write complex scripts in Bash, Python, or Swift (Required)Ability to travel up to 25% both domestic and internationally (Required)Understanding of full Jamf Product Portfolio (Preferred)Ability to adapt and solve challenges quickly and efficientlyExcellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environmentsAbility to work independently and as part of a teamSelf-starter, energetic, and highly motivatedEducation & Certifications:Jamf's Associate, Tech, and Admin level certifications (Required)Jamf's Endpoint Security Admin and Expert level certifications (Preferred)How we help you reach your best potential:Named a Fortune Best Workplace in Technology, 2021.Named a Fortune 100 Best Companies to Work For You will have the opportunity to make a real and meaningful impact for more than 60,000 global customers with the best Apple device management solution in the world.We put people over profits - which is why our customers keep coming back to us.Our volunteer time off allows employees to support and give back to our communities.We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.23 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).You are the right kind of Jamf if:You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You are someone who just wants to do the right thing.Why Jamf?Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We strive to do what's right - for our customers, our employees, and our communities. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage, and grow. We better ourselves for the betterment of others. All voices are critical to the innovative and collaborative work that we do. It is important that all of our Jamfs feel comfortable being their truest selves at work. Be your best self, and let your individuality shine at Jamf!Get social with us: Instagram, LinkedIn, Facebook or follow the conversation at

Keywords: Jamf, Minneapolis , Senior Professional Services Engineer, Engineering , Minneapolis, Minnesota

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