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Senior Operations Engineer-Minneapolis, MN.

Company: Lumen
Location: Minneapolis
Posted on: April 10, 2021

Job Description:

*About Lumen*
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
* The Role*
Senior Engineer position provides hands-on support for the Lumen Public Safety Services workgroup (Basic, E911, NG911).

* Analyzes and resolves complex problems by identifying all attributes, current environment and reviewing related information to develop and evaluate options and implement solutions.
* Leads the evaluation, implementation and support of new products and applications by designing specific goals and plans; prioritizing creation steps; and organizing processes.
* Consults internal and external stakeholders by building relationships with key business leaders; coordinating vendor relationships; updating product descriptions; and collaborating with other technical organizations.
* Analyzes complex local and wide area network systems by evaluating the customer network environment; creating solution plans; designing integration of operating systems; and configuring communication media.
* Evaluates project team's deliverable prior to launch by assessing network programs; collaborating on project plans; and monitoring network performance across deployments
* Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and collaboration of people and resources.
* Engineering and Technology - Knowledge of the practical engineering principles to include application and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
* Complex Problem Solving - Knowledge of identifying complex problems and reviewing related information to develop and evaluate options and implements solutions.
* The Main Responsibilities*
* Technical Support and Training for technicians in the PSS NOC.
* FCC Tracking - ensuring we are meeting our requirements under the current FCC Mandates.
* RFO Support & After-Action Analysis - conduct investigation regarding outages, provide input and create plans for corrective action.
* Network Diversity - assist in ensuring diversity for the 911 network.
* Chronic Customer Service Issues - investigate and facilitate the final resolution on customer service issues.
* New Product Integration Support.
* Crisis Event Management - provide guidance and direction on outages, ensuring the issues are being handled appropriately.
* Service Level Agreement (SLA) Validation with CTL vendors.
* Workflow Prioritization.
* Metric Support.
* Process Development - develop processes to support all 911 support for the PSS NOC, additionally facilitate any interface agreements between internal CLT organizations.
* Maintain and facilitate the repair and implementation of the Lumen ALI database network.
* What We Look For in a Candidate*
* Minimum:*
* Bachelor's degree plus 5+ years related experience or equivalent combination of education and experience.
* Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics
* Direct customer interaction communication skills
* Proficient PC skills in office applications and network connectivity configuration
* Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
* Must be available 24/7 for outages and maintenance window work.
* Strong communication (oral and written), customer service, organizational and multi-tasking skills
* Preferred Qualifications:*
* CCNA License or equivalent working experience working in a Cisco platform
* Strong Background in Telecommunication services
* TDM
* VOIP
* IP
* Transport
* Voice
* Analog Data
* Digital Data
* ISDN
* Good understanding of 911 Networking
* ANI
* ALI
* TDM Voice
* NG911 Services
* Basic understanding of programming
* Proven analytical and problem-solving abilities
* Highly self-motivated and directed
* Ability to effectively prioritize and execute tasks in a high-pressure environment
* Strong customer service orientation
* Experience working in a team-oriented, collaborative environment
* What to Expect Next*
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 248452
* EEO Statement*
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
* Disclaimer*
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range *Salary Min : *71460

* Salary Max : *159120

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information[ here.](https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking [ here.](https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range *Salary Min : *71460

* Salary Max : *159120

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Minneapolis , Senior Operations Engineer-Minneapolis, MN., Engineering , Minneapolis, Minnesota

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