Assistant Front Desk Manager
Company: Marriott Hotels Resorts
Location: Minneapolis
Posted on: April 1, 2026
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Job Description:
Description JOB SUMMARY Entry level management position that is
responsible for leading and assisting with the successful
completion of daily shift requirements. Front office areas include
Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives
to ensure guest and employee satisfaction and achieve the operating
budget. Assists in completing financial and administrative
responsibilities. CANDIDATE PROFILE Education and Experience • High
school diploma or GED; 2 years experience in the guest services,
front desk, or related professional area. OR • 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work
experience required. CORE WORK ACTIVITIES Supporting Management of
Front Desk Team • Utilizes interpersonal and communication skills
to lead, influence, and encourage others; advocates sound
financial/business decision making; demonstrates honesty/integrity;
leads by example. • Encourages and building mutual trust, respect,
and cooperation among team members. • Serves as a role model to
demonstrate appropriate behaviors. • Understands employee positions
well enough to perform duties in employees' absence. • Handles
employee questions and concerns. • Supports all areas of the Front
Office in the absence of the Front Office or Front Desk Manager. •
Supports daily Front Desk shift operations. Supporting Progress
Toward Guest Services and Front Desk Goals • Supports day-to-day
operations, ensuring the quality, standards and meeting the
expectations of the customers on a daily basis. • Develops specific
goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances
and conflicts, or otherwise negotiating with others. • Participates
in department meetings and continually communicates a clear and
consistent message regarding the Front Desk goals to produce
desired results. • Strives to improve service performance. •
Observes staffing levels to ensure that guest service, operational
needs and financial objectives are met. • Supports training of
staff on adherence to all credit policies and procedures to reduce
bad debts and rebates. • Supports same day selling procedures to
maximize room revenue and property occupancy. • Understands the
impact of Front Desk operations on the overall property financial
goals and objectives. Ensuring Exceptional Customer Service •
Provides services that are above and beyond for customer
satisfaction and retention. • Improves service by communicating and
assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed. • Sets a
positive example for guest relations. • Encourages employees to
provide excellent customer service within guidelines. • Handles
guest problems and complaints seeking assistance from supervisor as
necessary. • Interacts with guests to obtain feedback on product
quality and service levels. Supporting Projects and Policies •
Supports implementation of customer recognition/service programs,
communicating and ensuring the process. • Assists in the review of
comment cards and guest satisfaction results with employees. •
Ensures employees have the proper supplies and uniforms. • Assists
in the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize
guest preferences and aid in problem resolution. Supporting
Handling of Human Resource Activities • Identifies the
developmental needs of others and coaching, mentoring, or otherwise
helping others to improve their knowledge or skills. • Provides
guidance and direction to subordinates, including setting
performance standards and monitoring performance. • Provides
feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program. •
Supports training when appropriate. • Participates in the employee
performance appraisal process. Additional Responsibilities •
Provides information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person. • Analyzes
information and evaluating results to choose the best solution and
solve problems. • Informs and/or updating the executives, the peers
and the subordinates on relevant information in a timely manner. •
Performs all duties at the Front Desk as necessary. • Understands
the functions of the Bell Staff, Switchboard and Concierge/Guest
Services operations. • Complies with loss prevention policies and
procedures. At Marriott International, we are dedicated to being an
equal opportunity employer, welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Minneapolis , Assistant Front Desk Manager, Administration, Clerical , Minneapolis, Minnesota
