Customer Service – Help Desk

Location: Hopkins
Posted on: April 17, 2024

Job Description:

Adecco is assisting a local client in recruiting for a 2nd shift Customer Service – Help Desk job in Minnetonka, Minnesota. These Technical Support Representatives jobs are responsible for assisting and educating our customers using a variety of modes including phone, web and chat. Customer service inquiries are related to both software and hardware, account management, installation and best practices relating to our product and industry. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Customer Service – Help Desk job include:

• Rapidly respond to incoming customer inquiries, focusing on quality and customer satisfaction

• Clear and thorough documentation of customer interactions

• Support inquiries include questions relating to: Hardware, Software, Wireless Communications, OTAP (Over-the-Air-Programming), account management (billing), upgrades, online orders, and industry events

• Willing to fiercely advocate on behalf of and represent the Voice Of The Customer

• Research and prepare detailed escalations to second level support which includes Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership

• Review, manage and follow up on open issues as needed

• Project work that includes long and short term initiatives

Required Skills:

• Bachelor?s Degree or equivalent experience in a customer solution environment, transportation and/or technology related fields

• 1-2 yrs. of Customer Support, Customer Training, and/or Help Desk experience

• 1-2 yrs. experience troubleshooting hardware and/or software, either remotely or onsite preferred

• Experience working in a Customer Support Center preferred

• Experience working with Mobile Communications preferred

• Experience working with Transportation preferred

• Accounting or accounts receivable experience is also preferred

• Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)

During the first 60 days you will be in training for the customer service – help desk job from Monday to Friday, 8:30 am – 5:00 pm. After this initial period you will begin working second shift which is either Sunday to Thursday from 2:30 to 11:00pm or Monday to Friday 2:30 to 11:00PM.

We are excited to offer employment in a fun office environment that includes a strong culture that rewards performance. Career advancement is readily available for motivated, creative, hardworking and positive individuals! If you are interested, apply now.

Keywords: , Minneapolis , Customer Service – Help Desk, Administration, Clerical , Hopkins, Minnesota