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Operational Risk Manager 3 - Enterprise Compromised Data Team

Company: Wells Fargo
Location: Minneapolis
Posted on: June 16, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Enterprise Finance drives financial management for the company and maintains and enhances risk and financial controls. Key functions within Enterprise Finance include finance and accounting; Treasury; corporate development, mergers, and acquisitions; Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy. Enterprise Finance informs shareholders, regulators, taxing authorities, team members, and leaders of the company s financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines. They also maintain and enhance risk and financial controls and lead many of the company s shared services functions including corporate properties, security, and global services.The Enterprise Compromised Data (ECD) team is responsible for leading the assessment, investigation, and mitigation of compromised data incidents across the Wells Fargo enterprise, including ensuring data breach notifications to government regulators and individuals are handled appropriately domestically and internationally.As a leader within the Enterprise Compromised Data team, this Operational Risk Manager 3 will lead a team of 5-6 team members and manage activities for strategizing, planning, and executing a variety of strategic initiatives, most important of which are quality assurance activities and related reporting for the Enterprise Compromised Data program.Key Responsibilities of this leader:

  • Develop strategy, design, and successfully execute a quality assurance program for compromised data incidents
  • Participate in incident reviews, providing results and analysis in an objective and unbiased manner
  • Create, maintain, and archive quality assurance program policy and procedure documents
  • Provide appropriate response and execution to inquiries in group mailbox related to quality assurance
  • Coordinate with Independent Risk Management to define Enterprise Compromised Data Key Risk Indicators (KRIs) and thresholds to risk appetite statements and risk taxonomies
  • Provide reporting, including data analytics and trending of quality assurance findings to team management and other appropriate contacts
  • Escalate significant risks and exposure to appropriate levels of management
  • Evaluate impacts/changes to Enterprise Compromised Data processes as they may impact the quality assurance program
  • Compromised data incident letter review and mailing; may include suggestions and partnering with leadership for the build out of a new process to execute customer letters within the TOM
  • Support teams and initiatives/activities focused on SHRP remediations
  • Support the Business Risk Management and Business Process Risk Management team in developing, implementing, and monitoring risk-based programs and processes to assure compliance with federal, state, agency, legal, and regulatory requirements and provide oversight to the regulatory control function
  • Identify, plan, communicate, and consult on training opportunities; design/coordinate the development of training materials; deliver training or coordinate training delivery
  • Evaluate the adequacy and effectiveness of policies, procedures, processes, initiatives, products, and internal controls and identify issues resulting from internal and/or external compliance examinations
  • Retain control documentation in a central repository to support the enterprise compromised data response to Testing/Audit/Exam reviews to ensure efficient reviews and minimal disruption to the Enterprise compromised data team
  • Support T&V Engagement with the Enterprise compromised data team
  • Provide Risk Management expertise and consulting for projects and initiatives with high risk to identify and mitigate operational risk and regulatory control risk in all business activities
  • Work closely with the LOB BPRM team and the Ops Risk teams to self-identify gaps and corrective actions if needed
  • Develop a team with a strong working knowledge of Enterprise Compromised Data and the key risk controls that apply
  • Develop a team that serves as day-to-day subject matter experts with proven knowledge of Enterprise Compromised Data program, services, processes, systems, regulations, partners, and customers it serves
  • Work with ECD Incident responders, management, and partners, providing expertise and consulting for projects and initiatives with moderate to high risk.
  • Evaluate the adequacy and effectiveness of policies, procedures, processes, systems, and controls and may analyze business and/or system changes to determine impact
  • Develop reports detailing findings and develop business cases to influence senior management on the need for controls to mitigate risk and ensure regulations are followedAs a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
    • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
    • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
    • Preferred locations are listed on the posting but will consider individuals across the Wells Fargo foot print.Preferred locations are listed on the posting but will consider other locations across the Wells Fargo foot print.

      Required Qualifications
      • 8+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 8+ years of IT systems security, business process management or financial services industry experience, of which 4+ years must include direct experience in compliance, operational risk management, or a combination of both
      • 3+ years of management experience

        Desired Qualifications
        • Advanced Microsoft Office skills
        • Excellent verbal, written, and interpersonal communication skills
        • Strong analytical skills with high attention to detail and accuracy
        • Ability to articulate complex concepts in a clear manner
        • Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations
        • Ability to identify inefficiencies, opportunities to streamline business processes, and implement change

          Other Desired Qualifications
          • Motivated self-starter with demonstrated ability to manage a rapidly changing environment
          • Knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
          • Understanding of best-practice risk management techniques applicable for LOBs similar to those found in the designated LOB
          • Knowledge of relevant financial regulations and understanding of how they are implemented, managed, and enforced in LOB's similar to those found in the designated LOB
          • Experience identifying and driving process improvements for financial services organizations
          • Understanding of Operational Risk and Regulatory Control components, including experience driving consistency and quality across all aspects of a risk function
          • Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources
          • Experience in conducting risk assessments, and assessing the adequacy of policies, procedures, processes, and controls
          • Knowledge of MRs and associated controls
          • Ability to adapt to changing and competing priorities
          • Strong organizational and operational skills, attention to detail, and adherence to strict deadlines in a fast paced environment
          • Ability to effectively multi-task and successfully work on several unrelated projects at the same time

            Job Expectations
            • Ability to travel up to 25% of the time

              Salary Information
              The salary range displayed below is based on a Full-time 40 hour a week schedule.

              AZ-Chandler: Min: $106,400 Mid: $152,000
              MN-Minneapolis: Min: $106,400 Mid: $152,000
              NC-Charlotte: Min: $106,400 Mid: $152,000


              Street Address
              AZ-Chandler: 2600 S Price Rd - Chandler, AZ
              NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
              MN-Minneapolis: 600 S 4th St - Minneapolis, MN


              Disclaimer

              All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

              Relevant military experience is considered for veterans and transitioning service men and women.
              Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Minneapolis , Operational Risk Manager 3 - Enterprise Compromised Data Team, Accounting, Auditing , Minneapolis, Minnesota

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