Senior Operations Manager II - Account Transfer

Company: RBC Financial Group
Location: Waconia
Posted on: August 7, 2022

Job Description:

Come Work with Us At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you---re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity. Job Title Senior Operations Manager II - Account Transfer What is the opportunity? As a Senior Operations Manager II in the Account Transfer team, you will lead and manage a department with time sensitive, complex and/or highly specialized processes to ensure overall performance meets or exceeds the established industry and company standards for service, innovation and professionalism. You will provide work direction to Managers and more experienced individual contributors. Participating in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem solving unique to one or more specialty areas. This role provides enhanced customer service, process improvements, and complex problem solving within the department. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies on other areas and departments. If you have a proven people management ability and want to join a fast paced environment, we want to hear from you What will you do? Lead and manage the department to ensure overall performance meets or exceeds the established industry and company standards for service, innovation and professionalism. Align oneself with the organization---s values, communicate a clear vision of the future, empower team members to do their job and act as a positive role model for others Keep abreast of industry regulations, trends, and technologies. Serve as a principal source for decision making, using business knowledge and exercising proper judgment Establish and maintain credible, professional relationships with clients, internal business lines and external vendors. Solicit and respond to their feedback and gain commitment and support. Review, design, and implement new processes and procedures to increase department efficiency, reduce expense and risk, or enrich service Execute oversight activities for complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk and aligned to regulatory adherence Manage department budget, financial forecasts, staffing models and department metric tracking. In conjunction with senior management, develop, recommend, and execute business plans for department. Ensuring department procedures, process maps, reference materials and system guides are accurate and up-to date and all team members are aware of any new system functionality changes and document modifications Participate in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem solving unique to one or more specialty areas Provide business requirements, UAT testing, and implementation support as required Manage and oversee team members in the effective and accurate performance of the functions within the department to provide consistent, quality service and minimize risk. Provide training, coaching, recognition and development for the department members; fostering teamwork and planning for succession Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals. Provide focus and clarity in establishing individual goals; driving performance management, supporting career development and rewarding strong performance. Perform other duties and responsibilities as assigned What do you need to succeed? Must-have 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 5 years of securities, banking, technology and/or job specific industry experience 5 years prior securities, banking, technology industry and/or job specific related experience Securities license 7 or series 99 or able to obtain license within 120 days 5 years demonstrated and sound experience leading and managing a team Nice-to-have 4-year degree from an accredited university in business, finance or related field 5 years credit operations, project management, vendor management, analysis, and/or risk control experience What---s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business WMUS Address: Minneapolis, Minnesota, United States of America City: USA-MN-MINNEAPOLIS Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: Wealth Management Job Type: Regular Pay Type: Salaried Posted Date: 2022-05-13-07:00 Application Deadline: 2022-08-08-07:00 I nclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. --------------------- We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Keywords: RBC Financial Group, Minneapolis , Senior Operations Manager II - Account Transfer, Accounting, Auditing , Waconia, Minnesota